Privacy Policy
Last Updated May 13, 2026

This Privacy Policy describes how UgenticAI, Inc. and all subsidiaries, affiliates, business units, joint ventures, and partners (“UgenticAI,” “we,” “us,” “our”) collect, use, share, and protect information when you access or use our websites, applications, platforms, AI systems, software, or services (“Services”). By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect. We collect information in the following ways:

1.1 Information You Provide Directly

• Account registration information
• Contact details
• Billing and payment information
• Uploaded files, text, data, prompts, media, documents
• Content generated, submitted, or processed through our AI systems
• Communications with support or sales

1.2 Information Collected Automatically

• Device identifiers
• IP address and location (approximate)
• Browser type and settings
• Usage data, logs, and interactions
• Cookies and tracking technologies (see Cookie Policy)

1.3 Information We Collect from Connected Accounts (Social Media APIs). If you choose to connect a third-party account (e.g., Google, LinkedIn, Facebook/Meta, Twitter/X, TikTok, Instagram, YouTube), UgenticAI may collect information made available via that platform’s API according to the permissions you authorize. Depending on the platform, this may include:

• Name, username, and profile information
• Email address and contact data
• Public posts, media, and engagement
• Audience metrics, followers, and connections
• Ad account information
• Analytics and insights
• Page or business profile data
• Permissions granted and tokens

We only retrieve the specific fields allowed by the platform when you grant authorization.

We do not store passwords for any third-party accounts.

1.4 Information from Business Partners & Affiliates. We may receive information from:

• strategic partners
• enterprise clients
• subsidiaries and affiliated companies
• integration partners or marketplaces

This includes identifiers, usage data, and business contact information.

2. How We Use Information. We use information to:

• operate, provide, and improve the Services
• train and enhance AI models (subject to opt-outs & DPAs)
• personalize user experience
• process transactions and billing
• provide support and detect fraud
• comply with legal obligations
• integrate with or retrieve data from social media accounts at your request

We do not sell personal data as defined under CCPA/CPRA.

3. Legal Bases for Processing (GDPR/UK-GDPR). We process information on the basis of:

• Contract (to provide the Services)
• Consent (e.g., connecting social accounts, cookies)
• Legitimate interests (research, security, analytics)
• Legal obligation

4. How We Share Information. We may share information with:

• subprocessors
• service providers
• enterprise clients (when operating as a processor)
• affiliates and subsidiaries
• legal authorities (if required)

See our Subprocessor List for additional detail.

5. Revoking Access to Connected Accounts & Deleting Data

5.1 How to Revoke Access. You may revoke UgenticAI’s access to any connected social media account at any time by:

• visiting the relevant social platform’s app permissions or security settings, and
• removing UgenticAI from authorized apps/integrations.

Examples:

• Google:google.com/permissions
• LinkedIn: com/psettings/
• Meta/Facebook:com/settings/apps

Revoking access may disable some platform features.

5.2 How to Request Deletion of Retrieved Data. You may request deletion of:

• data imported from Connected Accounts
• API-retrieved data
• AI-generated insights related to connected accounts
• tokens and permissions
• any personal information UgenticAI has stored

To request deletion:

Email: [email protected]

We will respond within:

• 30 days (GDPR/UK-GDPR)
• 45 days (CCPA/CPRA)

Certain data may be retained when required for:

• accounting and audit
• fraud prevention
• legal/regulatory obligations

6. Your Rights. Depending on your location, you may have:

• right to access
• right to delete
• right to correct
• right to restrict processing
• right to withdraw consent
• right to data portability
• right to opt-out of automated decision-making
• right to opt-out of sale/share (California)

Submit requests to: complinace@ugenticai.com

7. Data Retention. We retain data only as long as necessary to:

• provide the Services
• fulfill contractual obligations
• comply with legal and financial requirements

8. Data Security. We use:

• encryption
• access controls
• monitoring
• least-privilege principles
• industry-standard protections

See our Security Policy for more detail.

9. International Transfers. Data may be transferred to the United States or other countries.We use Standard Contractual Clauses (SCCs) and equivalent safeguards.

10. Children’s Privacy. Services are not intended for children under 13. We do not knowingly collect data from children without parental consent.

11. Changes to This Policy. We may update the Privacy Policy periodically. The “Last Updated” date reflects the latest version.